ODRChambers is an online, automated dispute resolution service owned and operated by ODR Chambers Inc. ODR Chambers is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This Privacy Statement ("Statement") applies to the ODRChambers website, and sets out ODRChambers' data collection, usage and disclosure policy. By using the ODRChambers website, you consent to the practices described in this Statement. If you do not agree to each of the practices in this Statement, please do not use this website. Each time you use this website, the current version of the Statement will govern your use. Accordingly, each time you use this website, you should check for updates to this Statement (which appears at the top) and review any changes, if applicable.
Collection of your Personal Information
ODRChambers only collects personal information required to provide the services you have requested and only collects the personal information you choose to disclose to ODRChambers. Failure to provide any information may affect ODRChambers' ability to provide services to you. To perform services on your behalf, ODRChambers requires your e-mail address, name, home or work address or telephone number, and credit card information.
As part of using ODRChambers' services, there may be communications between you and the party with whom you are trying to reach a settlement. These online communications are not reviewed by ODRChambers or any of its employees, agents, or representatives, and this information is not retained by ODRChambers. It is your choice to disclose information to the other party. ODRChambers only retains information on monetary amounts offered and settled for between the parties during the course of using ODRChambers' services.
There is also information about your computer hardware and software that is automatically collected by ODRChambers. This information can include your IP address, browser type, domain names, access times, and referring website addresses. This information is used by ODRChambers for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the ODRChambers website for ODRChambers' internal purposes only.
ODRChambers encourages you to review the privacy statements of websites you choose to link to from ODRChambers, so that you can understand how those websites collect, use, and share your personal information. ODRChambers is not responsible for the privacy practices and policies and other content on websites outside of the ODRChambers website.
ODRChambers internally keeps track of how our customers use the ODRChambers website, in order to determine what ODRChambers services are the most popular. This data is used to deliver customized content and advertising within ODRChambers to customers whose behavior indicates that they are interested in a particular subject area. All solicitations may be refused.
ODRChambers will use personal information only in ways that are compatible with the purposes for which it was collected, or authorized explicitly or implicitly by the individual. While ODRChambers will take reasonable steps, where possible, to ensure that personal information collected is relevant to its intended use, accurate, complete, and current, ODRChambers will rely on you to continually review the personal information ODRChambers has of yours, and advise if any of such information requires updating.
Use of your Personal Information
ODRChambers may use the personal information it collects to inform you of other products or services available from ODRChambers and its affiliates, and you consent to same by using this site. ODRChambers may also contact you via surveys to conduct research about your opinion of current services, or of potential new services that may be offered.
ODRChambers may use certain personal information you disclose, such as your city, postal code, or information on your settlement proposal, which cannot be used to identify you personally, for internal purposes, and to compile information on what services are rendered and statistics on settlement reached. At no time will this information be linkable to you.
ODRChambers does not sell customer lists to third parties. ODRChambers may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, personal information will not be transferred to the third party, and ODRChambers will contact you directly on behalf of the third party. In addition, ODRChambers may share data from its website with trusted partners to perform statistical analysis, send you email or postal mail, provide customer support, or provide other customer services. All such third parties will only be given the information needed to perform the task requested by ODRChambers, and will be prohibited from using your personal information except to provide these services on behalf of ODRChambers. They will be required to maintain the confidentiality of your personal information at all times.
Disclosure of Personal Information
ODRChambers will disclose personal information about you only if it has such information and is required to do so in accordance with applicable governing law.
If your personal information must be handled by a third party, ODRChambers will obtain assurances from such party that it will safeguard your personal information consistently with this Statement. ODRChambers will require that its agents enter into a contractual agreement requiring them to provide the same level of protection as ODRChambers.
Use of Cookies
The ODRChambers website may contain "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.
One of the primary purposes of cookies is to provide a convenience feature to save you time when using the ODRChambers website. The purpose of a cookie is to tell the server that you have returned to a specific page. For example, if you personalize ODRChambers pages, or register with the ODRChambers website, a cookie helps ODRChambers to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing address, name, and so on. When you return to the same ODRChambers website, the information you previously provided can be retrieved, so you can easily use the ODRChambers features that you previously customized.
You have the ability to accept or decline cookies. If you choose to decline cookies, you may not be able to fully experience the interactive features of the ODRChambers services or websites you visit.
Security
ODRChambers will take reasonable precautions to protect personal information in its possession from loss, misuse and unauthorized access, disclosure, alteration, and destruction. ODRChambers limits access to personal information and data to those persons involved with ODRChambers, or agents of ODRChambers who have a specific business purpose for maintaining and processing such information and data relevant to providing services to you. Individuals who have been granted access to personal information are aware of their responsibilities to protect the security, confidentiality, and integrity of that information.
When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol. As effective as modern security practices are, no physical or electronic security system is impenetrable. We cannot guarantee the security of our database, nor can we guarantee that the information you supply will not be intercepted while being transmitted over the internet. If you choose to visit the ODRChambers website, your visit and any dispute over privacy is subject to this Statement and our Site Terms of Use.
Any security compromises or potential security compromises and any inquiries concerning security should be reported to the ODRChambers Consumer Advocate. Contact information for the Consumer Advocate is provided below.
Access
Upon request, ODRChambers will grant you reasonable access to personal information that ODRChambers holds of yours. In addition, ODRChambers will take reasonable steps to permit individuals to correct, amend, or delete information that is demonstrated to be inaccurate or incomplete. ODRChambers agrees to process all reasonable requests for access within a reasonable time period.
ODRChambers reserves the right to modify or amend this Policy at any time. If you do not agree to each of practices in this Policy, please do not use this website.
Contact Information
ODRChambers welcomes your comments regarding this Statement. If you believe that ODRChambers has not adhered to this Statement, please contact ODRChambers at support@odrchambers.com. We will use commercially reasonable efforts to promptly determine and remedy the problem.
Notice
As discussed in the Statement of Privacy, ODRChambers will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to legal requirements or comply with legal process served on ODRChambers or the ODRChambers website; (b) protect and defend the rights or property of ODRChambers; or (c) act under exigent circumstances to protect the personal safety of users of ODRChambers, or the public.
In order to request that ODRChambers not use an individual's non-public personally-identifiable information, such individual should contact ODRChambers's Consumer Advocate at the address provided below, or by sending an e-mail to us at support@odrchambers.com. Written communication should be addressed as follows:
Consumer Advocate
ODR Chambers
180 Duncan Mill Road,
Toronto, Ontario, Canada M3B 1Z6
Customer Service contact:
Email: support@odrchambers.ca
Tel: 416 307-0031
Prior to making any alterations in its information, ODRChambers will require that an individual confirm his or her identity.